Regularly getting asked to go through CAPTCHA's

[weeman7007]

Hi, I have recently got a 4GEE router on unlimited data plan, and since doing so I am regularly asked to go through the CAPTCHA system on various websites. The most annoying ones being Google and PayPal. Reading around it appears this is due to the way EE does something on its network..

Is it possible to have any improvement on this please?

[Northerner]

Hi @weeman7007 

Have you tried flushing your DNS?

Thanks,

[weeman7007]

Sorry for the delay; how do I manage that on the 4GEE router?

[Leanne_T]

Hi @weeman7007 

Thanks for coming to the community. 

Have you tried a different browser? 

Does this happen every time you visit a web site? 

Thanks. 

Leanne. 

[weeman7007]

Hi Leanne,

This happens across multiple devices, OS’s and browsers unfortunately. It doesn’t seem to happen with every site, and some days appear to be better than others. For example, Google hasn’t pestered me for several days, however PayPal still does, and a few other sites have been too. 

[Leanne_T]

Hi @weeman7007 

Thanks for coming back to me. 

I have sent you a private message to get some further details 🙂

Thanks. 

Leanne. 

[poprock]

Hi there.

I’m having the same problem, usually with Google or Cloudflare hosted websites.

I’m on a 4G home connection from Highland Wireless, via the EE network.

Any ideas? Seems to be an EE issue …

[James_B]

Hi @poprock,

Please get in touch with Customer Care so our technical support team can look into this issue for you.

They'll be happy to help.

James