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Regarding my phone bills

Rawdah1
Investigator
Investigator

‎19-06-2021 06:56 PM

Hello sir/Madame 

How are you, I wasn't feeling well so I paid my bill yesterday and I was advised that I should speak to a customer service regarding the balance.  I received a message that I haven't paid the bill which was agreed for the 18th.  Please can someone help me

0 Helpful
4 REPLIES 4
bristolian
EE Community Star
EE Community Star

‎19-06-2021 07:13 PM

Hello @Rawdah1 

 

Welcome to the community

 

Unfortunately, there is no access to individual billing accounts on this public forum.

 

You need to call EE C/S on 150 from your mobile to resolve this query.

Rawdah1
Investigator
Investigator

‎19-06-2021 07:21 PM

Apologies for the late response please can we start again thanks 

0 Helpful
Rawdah1
Investigator
Investigator

‎19-06-2021 07:23 PM

Hello Sir/Madame 

Apologies for the late response is regarding my phone bill to be discussed 

0 Helpful
Christopher_G
EE Community Support Team

‎20-06-2021 08:11 AM

Hi @Rawdah1

 

Welcome back to the community.

 

I would recommend following @bristolian's advice and speak to our Mobile Care team on 150. They'll do their best to help you.


Chris