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Recent Upgrade

CallumDJones
Explorer

‎08-10-2021 06:57 PM

  • Hi, earlier in the week I upgraded online to the fold 3. Could you tell me if its because you're waiting for stock  there's no sign of the upgrade on my account please? I've had the email confirmation but my online account is still saying I'm eligible to upgrade. Thanks 
0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎08-10-2021 07:40 PM

@CallumDJones  it’s probably going to be a couple of weeks before you get that device, Samsung have a supply issue and cannot produce enough devices for all the demand that they have practically all their devices.   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
CallumDJones
Explorer
In response to Chris_B

‎08-10-2021 09:24 PM

Thanks. I knew it was going to be a while but thought it would be showing in my account as an order?

 

Cheers 

0 Helpful
Leanne_T
EE Community Support Team
In response to CallumDJones

‎09-10-2021 07:52 AM

Hi @CallumDJones

 

Thanks for coming to the community. 

 

Once your upgrade has been dispatched your plan and contract dates will change within your My EE account. 

 

Can you track your order on the online order tracker? 

 

Thanks 🙂

 

Leanne.

0 Helpful