Unlocking your EE mobile phone or device

[andrewc1ark]

My father in law has an out of contract phone he wishes to give to his grand daughter but we need it unlocked. He doesn't remember any of his log in details or if he even created an online account. We cannot register as he took his number to his new account. We have the phone a Huawei p smart and the box etc and his old ee sim card. Can anyone advice me what steps to take next please

[Leanne_T]

Morning @andrewc1ark

Thanks for coming to the community. 

If your father in law gives us a call on 0800 956 6000. The team will be happy to help with the unlocking request. 

Thanks 🙂

Leanne. 

[andrewc1ark]

He has been on hold for over 10minutes...is there another way?

[Leanne_T]

Hi @andrewc1ark

Have you tried the online unlock form?

Thanks 🙂

Leanne.

[XRaySpeX]

@andrewc1ark : If the device had been on his contract for at least 6 months, even if that contract has now been cancelled, he can just apply using the Unlocking your device form as the Pay Monthly option and giving the mobile number that it originally came with. It will first show his new current phone on that number, if any, & ask whether that is the device he wants to unlock? If not, he will then have to type in the IMEI of the old phone. 

[andrewc1ark]

All sorted now after a 9.5minute holder got put through to a very helpful guy who had us sorted in a matter of minutes

[Leanne_T]

Brilliant @andrewc1ark

Thanks for coming back and letting us know 🙂

Leanne.