Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

Portable WiFi misold

Sarah198
Explorer

‎10-07-2021 04:05 PM

Recent bought portable wi fi box.  I have to keep it on charge and using now stick it’s using so much data.  16gb for about 5 hours.  I think I was misold as it’s not doing what I asked for.  but shop is not helpful any help please signed up to 24 months contract   

0 Helpful
5 REPLIES 5
Northerner
EE Community Star
EE Community Star

‎10-07-2021 04:51 PM

Hi @Sarah198 

 

Why are you alleging it was miss sold? Because you keep it on charge? 

 

As for data usage you understand that you use data sending and receiving? Depending on the router you maybe able to check your usage on the data usage section. 

 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
mikeliuk
Ace Contributor
Ace Contributor

‎10-07-2021 07:42 PM

Hi @Sarah198 ,

 

Portable WiFi routers typically run off a battery and I was lucky to get one, not from the service provider, which by chance can be powered by usb cable with battery removed.

 

If you were incorrectly told your device can function without its battery, you could complain to the sales person's manager to see if any compensation is due.

 

16 GB in 5 hours seems like huge usage as I currently average 8 GB in one day.

-- 
Contract SIM: Plan | Data | Usage | Check Status | Abroad | Chat | SMS | APN | PM
Wired: Check Speed | Test Socket | Faults | fast.com | speedtest.net
0 Helpful
Chris_B
EE Community Star
EE Community Star

‎10-07-2021 08:09 PM

@Sarah198   What are you doing when you are using the router ? Playing games/watching YouTube?  What exactly. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Sarah198
Explorer
In response to Chris_B

‎11-07-2021 11:15 AM

using now tv stick, I don't know why using so much data and didn't expect it.  

0 Helpful
EssexBoyEE
Ace Contributor
Ace Contributor
In response to Sarah198

‎11-07-2021 01:49 PM - edited ‎11-07-2021 03:39 PM

If your using a NowTV Stick or any other Streaming Device then 16gb for around 5 Hours use sounds about right.

 

Video Streaming through a MiFi, Hotspot or any other LTE Router will always deliver the Streaming Stick or Box,s maximum required Video Quality throughput with the only real restriction on being the Routers Internet Bandwidth Speed at any one time, where as a Mobile or Small Tablet streaming Video directly through an App or Web Page from a Mobile Network will use a lot less Data due to the smaller Video Format quality required for a Small Screen.

 

As a rough quide, Data Usage through a Streaming Stick will be, for normal SD / 720p about 1Gb per Hour, 1080p / 2K around 2.5 to 3gb per Hour and UHD / 4K around and maybe over 7gb per Hour.

 

If you plan on doing a lot of Video Streaming through the EE MiFi Device you probably need to consider Upgrading or going on a Unlimited Data Plan with EE, and also possibly discuss with EE the use of their 600gb FUP per month on Unlimited Plans.