Hello @Kuras903 ,
Welcome to the community,
Just a bit confusing here, did you upgrade with ordering a new phone? If this is the case, then you should receive an email letting you know the phone is being dispatched, an email and or text from DPD the evening before dispatch and another one on the day of delivery with a time scale when you will receive it.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
