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Placed an order for a WiFi booster kit and haven’t received an email confirmatio

Joed1977
Investigator
Investigator

‎18-09-2021 09:28 PM

  • Hi I placed an order today for a WiFi booster kit. I haven’t received a confirmation by email at all? I’ve now got no way of tracking it. Any ideas what I can do? 
0 Helpful
4 REPLIES 4
Molfinoo
Established Contributor
Established Contributor

‎18-09-2021 09:32 PM

They will send you an email and/or text with tracking details when it dispatches, so if it was in stock you’ll probably get the details and a DPD link for tracking on Monday.

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Joed1977
Investigator
Investigator
In response to Molfinoo

‎18-09-2021 10:12 PM

That’s great thank you so much 

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Joed1977
Investigator
Investigator

‎19-09-2021 06:46 PM

Still not received an email order confirmation. Is this normal procedure? 

0 Helpful
Leanne_T
EE Community Support Team
In response to Joed1977

‎20-09-2021 08:42 AM

Morning @Joed1977

 

Thanks for posting on the community. 

 

If you get in touch with our Mobile Care team, they will be able to check the order has gone through for you. 

 

Let me know how you get on 🙂

 

Leanne.

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