The EE Community

New customer to EE

Hello, Can anyone supply an email address that I can email all the poor service I am experiencing since joining 

No suitable plans?

My contract ran out months ago and been trying to upgrade. I just get no suitable plans available on every single phone I try.I can't call and want to do online, what's going on?

Unable to buy pack

I topped up my aacount with £5 but when i try to buy pack05, it tells me " To buy your £5 plan again, simply top up £5 and your plan will start automatically”. I texted AL to make sure and I have ofer £5 in my account. Why can't I buy the pack?

Google Pixel, Garmin & Bluetooth

I've downgraded from a 2 year old Samsung to a Google Pixel 7a. Buyer be warned!The phone is ok, but clunky in comparison, but my main complaint is Google's inability to manage Bluetooth. Ive had multiple Garmin watches over the years, and you pair t...

Broadband still down

1 week now without any Internet connection 3 separate times engineers have come out and yet still not been fixed. Smart hub still yellow light. Had no updates when it will be fixed just been left in the dark as usual 

Signal and Internet is very poor

NO 4G OR 5G around large parts of lancashire. Anyone else? Where abouts are you?

Hi everyone,I'm in Skelmersdale, Lancs and have not had a usable 4G or 5G signal in various places across the northwest since maybe Wednesday or Thursday. Here are places I have observed this out and about where previously I always had full signal. S...

Reducing waste and co2 imprint (and penalising customers financially, so speak)

Hi, Thank you for your time and hard work. I am sorry to say that I disagree with your current strategy to reduce waste by asking me to return my kit under threat of a monetary penalty. Indeed, although I agree that industries should try their hardes...

Can’t access Paramount TV any ideas please

Plan Add-On

As it can be seen from screenshots I have 4 add ons and one of them is EU Roaming Free, but I am forced to pay £15 for Roaming in Poland. How is that possible? If I won’t pay I am unable to use my phone!