Phone return

[Wils74]

Hi all.

I sent my mobile phone back , this arrived back with ee returns prepaid envelope this landed on Saturday after a few calls I know this is the case but still hasn't been scanned into the warehouse so I'm still awaiting my first message , then need a second message to ring 150 I am currently using a Alcatel phone and is far from ideal , can someone shed so me light on the situation. TIA

[BrendonH]

You are going to have to give them a call to see what's happening I am afraid.

[Wils74]

I've never been off the phone to them, they said it's still within there catchment period

[BrendonH]

Then I'm afraid you just need to wait 

We are just customers we can't hurry things along for you.

[Wils74]

• It's total madness

[James_B]

Hi @Wils74,

Welcome to the EE Community. 🙂

I'm sorry your return hasn't been processed at the warehouse yet. It can take a little time for the phone to be quality checked after it has been scanned in.

James