Phone return

Wils74
Contributor
Contributor

‎28-07-2021 07:06 PM

Hi all.

I sent my mobile phone back , this arrived back with ee returns prepaid envelope this landed on Saturday after a few calls I know this is the case but still hasn't been scanned into the warehouse so I'm still awaiting my first message , then need a second message to ring 150 I am currently using a Alcatel phone and is far from ideal , can someone shed so me light on the situation. TIA

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5 REPLIES 5
BrendonH
Community Hero
Community Hero

‎28-07-2021 07:31 PM

You are going to have to give them a call to see what's happening I am afraid.


BrendonH (Android Expert) Google Pixel 8 Pro Obsidian Black (Android 15)
If I have helped please click the THUMB/SOLUTION buttons below
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Wils74
Contributor
Contributor
In response to BrendonH

‎28-07-2021 07:43 PM

I've never been off the phone to them, they said it's still within there catchment period

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BrendonH
Community Hero
Community Hero
In response to Wils74

‎28-07-2021 07:45 PM

Then I'm afraid you just need to wait 

 

We are just customers we can't hurry things along for you.


BrendonH (Android Expert) Google Pixel 8 Pro Obsidian Black (Android 15)
If I have helped please click the THUMB/SOLUTION buttons below
Wils74
Contributor
Contributor
In response to BrendonH

‎28-07-2021 08:44 PM

  • It's total madness
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James_B
EE Community Manager
EE Community Manager
In response to Wils74

‎29-07-2021 08:06 AM

Hi @Wils74,

 

Welcome to the EE Community. 🙂

 

I'm sorry your return hasn't been processed at the warehouse yet. It can take a little time for the phone to be quality checked after it has been scanned in.

 

James

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