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Phone claim

Brandon252
Visitor

‎26-08-2020 01:52 PM

Hi there. 
I have an IPhone 11 Pro Max I’ve had for 9 months and it now has a smashed/cracked screen. I’m fully insured on my account, I’d like to know how I make a claim to get a replacement. I’ve tried online but nothing’s really helping, any suggestions? Regards.

0 Helpful
1 REPLY 1
Chris_B
EE Community Star
EE Community Star

‎26-08-2020 01:56 PM - edited ‎26-08-2020 02:04 PM

@Brandon252  You need to call customer services to start the claim. 

All the information you need was sent to you on how to start the claim with your insurance pack. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.