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Phone Replacement

markdtp
Explorer

‎15-06-2020 08:30 PM

Hi - I have just lost my phone in a river and need some advice on how I replace it maintaining my current price plan - device lost was an iPhone 11

 

Thanks

0 Helpful
1 REPLY 1
bristolian
EE Community Star
EE Community Star

‎15-06-2020 08:57 PM

Hi @markdtp 

 

I'd assume from your post, that you don't have any insurance or loss cover in-place. In which case you probably have 2 options.

 

1: Pay an early upgrade fee and "upgrade" to the same phone, but you may not be able to keep your current plan, and would be resetting your minimum term.

 

2: Buy a new iPhone 11 SIM-free and ask EE for a replacement SIM.