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27-10-2020 09:57 PM
Just upgraded to iPhone 12 pro and my personal hotspot option has disappeared. Can anyone help? I’ve trawled them Apple support sit and got no answers
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19-02-2021 12:28 PM
hi james,
it's disappeared from my devices. it doesn't show as an option on my MacBook pro unless i turn hotspot on an off several times on the iPhone, then throws me off when it decides to and sometimes won't let me join coming u with a box saying can not join at this time run diagnostics, or the box says unable to tether. it doesn't show up at all on my iPad as an option.
susan
19-02-2021 12:34 PM
Hi @sioux23,
The next step to try would be to access your list of WiFi connections on both affected devices and 'forget' your phone's hotspot. Once you have done that, please search for WiFi networks and reconnect.
Let me know if this helps.
James
24-02-2021 12:54 PM
hi james,
i have done what you suggested and given it a few days to see what happens. since 'forgetting' my iPhone from wifi options and rejoining it my iPad now recognises it at all times no matter what BUT my MacBook pro is behaving in the same way as described above and needs me to turn hotspot on and off until it sees it, with the phone left open on settings personal hotspot otherwise if i close it to do something else on my phone it disappears! i hadn't noticed that as a thing before but there it is. strange.
kind regards,
susan
24-02-2021 01:08 PM
Hi @sioux23,
As you are only experiencing the issue with your MacBook, I'd recommend reaching out to Apple Support to see if they can help.
Please let us know how you get on.
James
25-02-2021 12:47 PM
hi james,
macbook has always recognised my hotspot for years but now isn't since a new nano sim, contract with ee, iPhone in january. that's where it all started.
25-02-2021 12:56 PM - edited 25-02-2021 12:56 PM
Hi @sioux23,
A change of SIM card wouldn't affect your ability to use your hotspot, which is working as it should on other devices.
Apple Support are best placed to look into why your MacBook is losing connection to your iPhone.
James
26-02-2021 12:42 PM
thank you james,
i was wondering if it's the new iPhone as it has the tethering problem with MacBook. either way i think you're right it's over to apple.
best wishes,
susan
26-02-2021 01:12 PM
Hi @sioux23
Thanks for coming back to us.
Let us know how you get on after contacting Apple Support 🙂
Leanne.