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PAC Code and Contract Termination

MJW0272
Explorer

‎20-11-2020 08:41 AM

I have ordered a new phone contract and given them my EE PAC Code but that order is now delayed up to 6 weeks. My current phone resets on the 5th of each month but will it reset in December or just terminate?

 

What i mean by this is now that I've had my PAC Code, if it isnt used, will my contract terminate on 5th December or will I be able to have one extra month?

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1 REPLY 1
Leanne_T
EE Community Support Team

‎20-11-2020 10:43 AM

Hi there @MJW0272

 

Thanks for coming to the community.

 

Your PAC is valid for 30 days, if the transfer is going to take longer you may need to request a new PAC after the 30 days.

 

If you do not use your PAC and your number is not transferred within that time, your account with us will stay open and you'll be charged for our service as normal.

 

Once you've switched, your service with EE will be terminated and we'll stop billing you from that date.

 

If you would like further information, please get in touch with our Mobile Care team.

 

Leanne.

 

 

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