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One Plus 7 5g

Lmayes
Investigator
Investigator

‎23-03-2021 10:03 AM

I have had my Oneplus 7 pro 5G for just under a year. Since having it I have had to send it back with a camera fault, the battery drains very quick (I am realistic on how much battery power uses but it simply isn't lasting the time it was 6 months ago) and now I am having a number of apps just not working. These apps range from emails, skybet, very, instagram and a couple of games. I reinstall the apps, clear the data and cache but it does not solve it. 

 

I am loathed to send the phone in for repair and be without a phone along with losing all the data, does anyone have any solutions or do I need a new handset. It is safe to say this will be the last oneplus I have

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1 REPLY 1
Leanne_T
EE Community Support Team

‎23-03-2021 12:05 PM

Hi @Lmayes

 

Thanks for coming back to the community. 

 

How long have you been having a problem with the apps? 

 

Have you tried backing up your data and performing a factory reset on the phone to see if this increases the battery life? 

 

Thanks 🙂

 

Leanne.

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