Old style pack renewal

[Lclarkson1]

I have an old style pack and have used all my data. I used to be able to renew it early by texting NOW. This no longer works, the only option is to buy an add-on, which is a much more expensive option than I get if I could renew the pack. I don’t want to change packs - I like the £1 a week one I have.

is there any way I can still renew early?

[Chris_B]

@Lclarkson1   Texting NOW should still work nothing has changed to stop this. 

[XRaySpeX]

@Lclarkson1 : Can you buy it again successfully by texting DP1 to 150? Then text NOW to 150.

[Leanne_T]

Morning @Lclarkson1

Thanks for posting on the community. 

Have you been able to activate the pack following the advice you have been given? 

Speak soon 🙂

Leanne. 

[Lclarkson1]

I did both of these suggestions last night but a new pack has still not started.

[Leanne_T]

Hi @Lclarkson1

Can you text BALANCE to 150 and let me know the reply? 

Thanks 🙂

Leanne.

[Lclarkson1]

Your current balance as of today 11:02 is £48.30. You have 10 minutes and 10 texts remaining until 20/04/2021 for your £1 Data Pack.
On 01/05/2021 your £10.00 Monthly Debit/Credit Card Payment will recur. Your last top up was £10.00 on 01/04/2021 at 03:26. For more info on your packs, add-ons or free boosts, go to MyEE. ee.co.uk/myee

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

[Leanne_T]

Thanks @Lclarkson1

In this case, please give us a call on 150 or 0800 079 8586. Our Pay as you go care team will be happy to help you with the pack. 

Let me know how you get on 🙂

Leanne.

[XRaySpeX]

Looks like you can no longer buy the old £1 7-day Data Pack. You're gonna have to switch to the new £5 30-day Data Pack (PACK05) but it still works out at 100MB per £1.

[Lclarkson1]

Thanks for the reply. Not going to change packs because I will lose an awful lot of data boosts. Will just have to buy the expensive add ons!

Sent from my iPhone