Not reconnected

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seach19
Visitor

‎02-07-2021 10:50 PM

Hello I would like to know why im not been reconnected to my services after paying my bill (full amount). I know that after the payment you have to wait up 2 hours. Even after payment is done they tell me that over the phone. And its been already over 2 hours. So im wondering why im not been reconnected to my services in that time period? 

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Northerner
EE Community Star
EE Community Star

‎03-07-2021 07:47 AM

Hi @seach19 

 

For account specific issues such as this you will have to speak to EE CS. If you cannot call 150 then use the live chat via your EE account.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

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Northerner
EE Community Star
EE Community Star

‎03-07-2021 07:47 AM

Hi @seach19 

 

For account specific issues such as this you will have to speak to EE CS. If you cannot call 150 then use the live chat via your EE account.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.