Not reconnected

seach19 · ‎02-07-2021

Hello I would like to know why im not been reconnected to my services after paying my bill (full amount). I know that after the payment you have to wait up 2 hours. Even after payment is done they tell me that over the phone. And its been already over 2 hours. So im wondering why im not been reconnected to my services in that time period?

Northerner · ‎03-07-2021

Hi @seach19

For account specific issues such as this you will have to speak to EE CS. If you cannot call 150 then use the live chat via your EE account.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.

View solution in original post

Northerner · ‎03-07-2021

Hi @seach19

For account specific issues such as this you will have to speak to EE CS. If you cannot call 150 then use the live chat via your EE account.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.

This page is no longer active

Not reconnected