No phone

[redginger44]

I dont have an order number and upgraded via text chat 2 weeks ago so nothing is showing on my account - I was advised new phone would be despatched within 14 days - The phone has not been despatched and cannot get any response as to when it will be available - surely in this day and age a quick text update would be possible ? I have rang a number of times now and nobody seems to be able to give an answer 

[Katie_B]

Hello @redginger44. 

Thanks for upgrading with us. 

What phone did you order?

Please could you also provide the memory size and colour. 

Katie 🙂

[redginger44]

Hi I ordered on 23.10.20 - and was advised would receive within 14 days, I have phoned this week as well and advised no change would receive within 14 days - The phone I am waiting for is Iphone 12 Pro silver 128gb 

[Katie_B]

Hello @redginger44. 

I have checked our stock level and we are awaiting stock from the supplier. 

As soon as your order is ready for delivery you will receive a text message with further details. 

Katie 🙂

[redginger44]

But are you able to give a timescale and very disappointed no updates when you supposed to be offering best customer service !!  

[Katie_B]

Hi @redginger44. 

I understand how frustrating this may be.

We currently don't have a specific timescale. 

As soon as we have an update on your order you will be notified. 

Katie.