No SIM iphone error

[zigzag722]

Hi,

I've got an EE SIM that I've recently put back into my iphone 6s after a period abroad (it worked previously). I've reactivated the plan, but the phone is alternating between recognising the EE network and giving a 'no SIM' error, suggesting damage / dirt possibly?

Could EE send me a like for like replacement SIM card please? Alternatively, any tips on how to clean old SIM contacts?

Cheers

[Leanne_T]

Hi @zigzag722

Thanks for coming to the community. 

Do you know if the SIM card work in any other phone?

Is the account pay as you go or pay monthly? 

Thanks 🙂

Leanne. 

[XRaySpeX]

How long have you been away w/out using the SIM? If it's PAYG it could have gone into hibernation. EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

[zigzag722]

Thank you Leanne.

I certainly can try the SIM in another phone. The account is pay as you go.

If I do have to get another SIM I would like to keep the same number if possible please.

Thanks.

[zigzag722]

XRaySpeX,

Cheers for that. Ah well that is a shame, I have been out of the country 2 years. I did just purchase a pack on My Account which seemed to go through fine. 

What are my options? It sounds like I cannot keep the same number in any case...

[XRaySpeX]

All you can do is order a new PAYG Phone SIM but you can't get your old no. back.

[Leanne_T]

Hi @zigzag722

Thanks for coming back to me. 

Sorry, if the phone wasn't used for over 273 days, the number will have been recycled and lost.

You can find full details in our What is pay as you go and flex hibernation, and how do I stop it? post

Leanne.

[zigzag722 · Accepted solution]

I've just spoken with tech support via chat - they've confirmed my original number is still active in my name (2 years since last usage!), so the No SIM error is perhaps due to damage / corrosion of the contacts. The network is actually currently working well for me; it seems that the error is an intermittent effect.

If it continues I should be able to simply buy a replacement SIM.

Thanks for all the help!

[Leanne_T]

Thanks for coming back and letting us know @zigzag722

If you can receive a PIN to your number, you can order a replacement SIM card in your My EE account.

Thanks 🙂

Leanne.