Community Activity

Termination Charge Scam

I recently switched from Lit Fibre to EE and unfortunately have had some unexpected issues when dealing with EE regarding their promise of paying early termination charges from a previous provider.Initially I went on to the EE website to enquire abou...

Dave4813 by Investigator
  • 286 Views
  • 17 replies
  • 7 Helpful

Resolved! Order cancelled

My order was cancelled and I haven’t received my money back from the upfront payment 

Km12331 by Investigator
  • 477 Views
  • 9 replies
  • 4 Helpful

Recurring WiFi 7 issues

Having had my 1.6gbps service with EE for 6 months now, I'm largely disappointed with it and wish I'd made more of a fuss at the start when I was experiencing issues. With hindsight, I should have exited the contract but now I'm stuck. I have various...

ben_flugel by Established Contributor
  • 323 Views
  • 25 replies
  • 5 Helpful

Full Fibre - 900mbps - Smart Hub Pro - PS5 performance

Hi,Just paid the £10 a month extra to upgrade to the smart hub Pro and the connection speed is terrible compared to the old router. Im struggling to get 100mbps when doing a PS5 speed test. Ive had to hard wire the extra wifi hub to get  a decent spe...

Cambb69 by Investigator
  • 1392 Views
  • 18 replies
  • 3 Helpful

Discovery + - Schedule missing from Sports

Just been setting up my EE TV and when logged in to the Discovery + App and going on to Sports, I don't have an option to see the schedule of what is on when, as I do on my both my phone and iPad. My access is via my EE mobile account as my extra. An...

SSL errors on websites since changing to EE

While with BT I could acces https://www.playnewz.com/Its related to an old FPS online game I have played for years.Since changing to EE the site throws SSL errors on connecting.The site admins say the website is configured correctly and that my ISP m...

somuniq by Visitor
  • 9 Views
  • 0 replies
  • 0 Helpful

Insurance claim

My phone is damaged and won't work - can't find the insurance claim on my profile - need to get a replacement asap - can someone help

SIM card purchased at airport NOT WORKING

Hello everyone, I have purchased Prepaid SIM card with 30GB and unlimited minutes and texts for 25£ at the Heathrow airport vending machineI have inserted it on my iPhone to make a UK call or send message in order to make it activated, however, could...

Roaming

Before I begin Roaming is not a location.  I have never had any help with EE.  I Ami n the states and before I left the UK I spoke to EE and was told that I have to turn my phone off turn it on and select what package I want i.e. 1 day 1 week and so ...

katiejay1 by Investigator
  • 198 Views
  • 7 replies
  • 4 Helpful

Resolved! Partial Broadband Dropouts

As of last week, I have been getting full dropouts in Wi-Fi service and some Ethernet dropouts (some devices still work via ethernet and other's don't such as EETV). Not sure if "dropouts" is the proper terminology but all the devices are still conne...

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tdmello by Contributor
  • 873 Views
  • 25 replies
  • 3 Helpful