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No Mobile Data after iOS 14.5 Update

rickirajah
Contributor
Contributor

‎26-04-2021 11:03 PM

Hello, I have just done the iOS 14.5 update that was released today but now I am not getting any mobile data connection at all.

 

Any ideas?

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎26-04-2021 11:29 PM

@rickirajah  Have you tried restarting the device? Or perhaps a network reset ? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Jon_K
Former EE Employee

‎27-04-2021 08:20 AM

Hi @rickirajah.

 

Welcome to the community.

 

To complete a network reset, you would to to Settings, General, Reset, then Reset Network Settings.

 

Let us know if you manage to get this working.

 

Jon

0 Helpful
rocket4
Investigator
Investigator

‎30-04-2021 02:38 PM

I do know that during the beta testing process there were reports of intermittent network access problems, but these appear to have been fixed for most people.

 

I suggest trying a force restart (not just switching the device off) as a first attempt to resolve the problem: Assuming you're on a iPhone w Face ID this is what you do:

 

  • Press and quickly release the volume up button.
  • Press and quickly release the volume down button.
  • Then press and hold the side button.
  • When the Apple logo appears, release the button.

If this doesn't work then try to reset network settings -- but take a note of your important WiFi passwords first as you'll need to renter these and may need to repair some devices.

 

Hope this helps -- I reckon the problem will resolve in 14.6. 

0 Helpful