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New sim

Stuw2461
Visitor

‎05-11-2020 07:53 PM

Ordered a new pay monthly SIM as I am currently on pay as you go rolling contract. I wanted to keep my original number. And they asked me if I would like to do so while giving my details. I received the SIM card through the post and it has a different number on the SIM card?? How do I keep my number like I asked for? 

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎05-11-2020 08:01 PM

@Stuw2461   You can not have two sims with the same number so the new sim will have a different number at first,  you’ll need to put the new sim in your device and your number  should take around 24 hours to migrate to that sim.    But you shouldn’t need a new sim as your current one should now be working as a contract SIM card.    What do you get if you text AL to 150 ? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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bristolian
EE Community Star
EE Community Star

‎06-11-2020 08:35 AM

Hi @Stuw2461 

 

It may be that you've already instigated your move, but did you use EE's switch to pay monthly service?

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