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New phone

Paulliz1957dd
Explorer

Hi me and my husband both bought new iphone11 online monthly with EE we    Found now EE doing £120 off phones black friday will u honour this on our phones save sending back starting again please  

1 SOLUTION

Accepted Solutions
Chris_B
EE Community Star
EE Community Star

@Paulliz1957dd   You have a 14 day cooling of period so if you still within 14 days you’ll need to call customer services and tell them you don’t want the devices. You’ll then have to send them back and then take out the plan you want.     If it’s over 14 days then I’m sorry there is nothing you can do.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

View solution in original post

2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

@Paulliz1957dd   You have a 14 day cooling of period so if you still within 14 days you’ll need to call customer services and tell them you don’t want the devices. You’ll then have to send them back and then take out the plan you want.     If it’s over 14 days then I’m sorry there is nothing you can do.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Thank u offers