My iPhone 12 order

[Dougall1]

I ordered my IPhone 12 on the 10th Nov and I haven’t had any information about it. When I check on the tracking paper ( track your order) it says awaiting confirmation on delivery date and that’s all it says. I’m just wondered because they have took my money out of my bank for the phone too.  

[Dougall1]

128GB iphone 12 pro pacific blue this has also happened to my sisters in the same phone but it’s the same phone but it’s sliver 

[James_B]

Hi @Dougall1,

Welcome to the EE Community. 🙂

The delivery guidance when you placed your order was dispatch within 21 days.

You'll receive your tracking details by text when your phone is on its way.

Hope this helps.

James

[Lewis115]

Hi would you be able to help me with my order aswell please 

[Lewis115]

Hi would you be able to help me with my order aswell please?

[James_B]

Hi @Lewis115,

Welcome to the EE Community. 🙂

Which phone did you purchase?

When did you place you order?

Thanks

James

[gurpreettaqk123]

Hi 

could you also help with my order 

I ordered the iPhone 12 pro gold 256gb on the 26th October and on Saturday 21st nov my tracking information changed to expected order dispatch within 24 hours but nothing has changed since then. My delivery date still says awaiting confirmation 

Would my phone come anytime soon as it’s gone past the 21 days as EE said. 

[Lewis115]

iPhone 12 pro max blue Friday 20th of November I was told 14 days and I am happy with that but I have not received a confirmation email and when I called this morning to chase up they advised that because of a busy weekend the time is now 28 days how can this be if I was told 14 days on Friday

[James_B]

Which storage size @Lewis115?

James

[Lewis115]

128GB