My Brand new S21 has suddenly developed a hairline crack?

[Jordanscott055]

I've had my phone for just under a week and suddenly, I check my phone and it has a narrow crack running down the middle.

I've spoken to Samsung and they've said it is a manufacturing error and that I need to go through EE in order to get a replacement via 'retailers warranty'. 

I've tried calling but can't get through, and I don't see the option for Live chat?

Any help? Thanks. 

[Profile closed · Accepted solution]

Hi @Jordanscott055 

Welcome to the EE Community 

If you call freephone 0800 956 3146 you will get straight through to a tech advisor.

Thanks,

David.

[Jordanscott055]

Called this number and got through to some great customer service - I've been sent a replacement for the next day. 

Thanks for the help!

[Profile closed]

Hi @Jordanscott055 

glad you got your issue resolved if you need any further help in the future visit the community 🙂