Moving to pay-monthly from pay-as-you-go

Wouter
Contributor
Contributor

‎19-09-2020 11:54 AM

I'm trying to move to pay-monthly sim-only contract. I am already using an EE pay-as-you-go sim.

 

The solution in this post https://community.ee.co.uk/t5/SIM-cards/Changing-from-pay-as-you-go-to-contract-SIM/m-p/910536?nobou... just tells me I'm not eligible for a discount and then sends me to the shop.

 

In the shop page there's a field for entering a PAC but I'm already with EE. Will that send me a new sim with a new number? I want to keep my number, and sim, just switch to a contract.

 

Thanks

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2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎19-09-2020 11:57 AM

@Wouter   The easiest way to sort this is to call customer services and your current sim will then become your sim only contract sim.   You might even be offered a better deal as not all tariffs are advertised.   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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XRaySpeX
EE Community Star
EE Community Star

‎19-09-2020 01:19 PM

The PAC field is only for coming from outside EE. PACs can't be used within the same network.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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