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Mot

MarcAli
Explorer

‎08-03-2021 06:04 PM

Does the device mot fix a volume button which has become unresponsive?

0 Helpful
4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

‎08-03-2021 07:15 PM

@MarcAli  The device has a warranty on it but depending on how it’s broken will depend if it’s covered under warranty.    

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Leanne_T
EE Community Support Team

‎09-03-2021 08:00 AM

Hi @MarcAli

 

Welcome to the community. 

 

Has the button been damaged or just stopped working? 

 

Do you have a case covering the volume button? 

 

Thanks 🙂

 

Leanne.

0 Helpful
MarcAli
Explorer
In response to Leanne_T

‎09-03-2021 02:35 PM

The handset is in pristine condition and is coming up for two yrs old in June, so will be upgrading then, but a few months without those buttons working is a prob

0 Helpful
Leanne_T
EE Community Support Team
In response to MarcAli

‎09-03-2021 02:37 PM

Thanks @MarcAli

 

If you use our online troubleshooting tool, this will run through some diagnostics with you and let you know your next steps for a repair if this is needed 🙂

 

Or, you can give us a call on 150 and our Tech Gurus will get this looked into for you.

 

Leanne. 

 

 

0 Helpful