The EE Community

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mis-sold TV package

I decided to upgrade to fibre when it arrived in around March this year. Was clearly told on the call that my package would be the same for TV if I moved this to EE too at the same time.It then turns out that I was mis-sold the TV package as I have l...

Mobile Broadband Service. No internet

There has been a service issue in the area for 4 days now and we have not had any mobile broadband service. The light flashes red on the router and gives us absolutely no service.Is this normal for EE, has anybody else experienced this? I would have ...

Terrible app / website

Please fix the issues with your app and website.  I cannot see my products, link any new ones, see my bill or make a payment.   For a small business just moved to your service this is not acceptable. 

EETV apps freezing

Various apps, such as GB News, ITVX, Channel 5 all randomly freeze.Think the EETV box shows apps via YouView.i’ve rebooted TV box, router and all software and apps are up to date.I’m on fibre 900 with EE routeranyone had the same issue and resolved?c...

Is my account in credit

How can I see if my account is in credit

Final bill

I've moved to another provider who have asked for my final bill from EE. However seems to be a long time for EE to send it.    

New to EE

Hi guysjust moved to EE tv from virgin tv and so far I’m not impressed. TV box is over complicated. How did any else find changing over and how you finding it now????

MTV

Before 2020 BT now EE had more channels like National Geographic and more MTV channels like MTV Classics. I presume these channels were removed due to licensing.Any idea if these channels will come back in the next year or so?

Reluctant to send a Smart Hybrid Connect

When I ordered my four works fibre 36 broadband from EE, I transferred from BT. I was informed to send back all relevant BT equipment.I received equipment from EE and assumed that I had everything I required. Subsequently, I noted that I never receiv...