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I upgraded 7 days ago do I have the right to cancel

Shona2
Explorer

‎11-12-2018 12:16 AM

Can I cancel my upgraded and get a different phone it’s only been 7 days 

0 Helpful
5 REPLIES 5
Shona2
Explorer
In response to XRaySpeX

‎06-12-2018 04:11 AM

Does it matter if I have used the phone?

Sent from my iPhone
0 Helpful
Schockwave
EE Community Star
EE Community Star

‎11-12-2018 12:22 AM

Hello @Shona2,

 

Welcome to the community,

 

Yes, you have the right to cancel, so long as you upgraded online or by phoning EE, but you have no right to cancel if through a store.

 

Have you already received your new phone? You may have to wait until you receive it and then return it. I would suggest speaking to EE, customer service.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
XRaySpeX
EE Community Star
EE Community Star

‎11-12-2018 12:26 AM - edited ‎11-12-2018 12:32 AM

Just to add, your right to cancel lasts 14 days from when you received phone, as long as you ordered online or by phone.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Chris_B
EE Community Star
EE Community Star
In response to Shona2

‎11-12-2018 07:16 AM

@Shona2  No it doesn’t matter if you’ve used it. 

 

 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Leanne_T
EE Community Support Team
In response to Schockwave

‎11-12-2018 08:38 AM

Morning @Shona2

 

Thanks for coming to the community.

 

If you have ordered your phone online or over the phone with us, you can fill in our cancellation form and email channel.returns@ee.co.uk. 

 

Once your form has been received and processed our cancellations team will get in touch with you to advise you on how to return your equipment.

 

Or if you prefer, give us a call on 0800 079 0103.

 

Full information can be found on our EE returning a phone help page.

 

Leanne.