I think my sim has been deactivated

[Akira1]

My phone has been saying no service for the past 2 weeks and shortly before this i had gotten a message from 150 saying that i had been temporarily banned from sending messages. I called 150 like it said and talked to a woman that told me the ban would only be 24 hours for exceeding the number of messages you can send in a day (i dont remember doing this) then next day my sim just seemed to stop working and i cant call customer service to get help

[XRaySpeX]

Is it on contract or PAYG? 

[Akira1]

PAYG

[Christopher_B]

Hi @Akira1

Welcome to the EE Community.

I hope you're well and having a nice weekend, other than this issue of course.

Could I please check when the last time was you made a chargeable action on the phone, such as sending a text or making a call?

Thanks 

Chris

[Akira1]

I think it was the 4th of this month 

[Akira1]

@Christopher_B On the 4th i messaged my friend because my wifi was down and copied and pasted a long message i saw online and sent it which is what i think caused the problem

[James_B]

Hi @Akira1,

Welcome to the EE Community. 🙂

Please get in touch with Customer Care so the team can check the status of your account.

Thanks

James

[Akira1]

Thanks just need to go to a store and get a replacement sim

[Christopher_B]

Hi @Akira1

If you would prefer to go in to a store then they will be more than happy to help. 

You can use our Store Finder to see where you're closest store is, and book an appointment.

Thanks

Chris 

[Akira1]

I would rather do it from home but the customer service agent told me i have to go into a store and ask for a replacement sim