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03-12-2020 11:44 AM
I recently upgraded and I’m confused on how to send my old phone back, I thought I was meant to receive something to send it back in?
03-12-2020 02:04 PM
Hi @Lucie12
Welcome to the community.
Did you choose the trade in option when selecting the price plan?
Chris
03-12-2020 04:28 PM
Yes I did
03-12-2020 04:31 PM
OK thanks @Lucie12
I'd recommend speaking to our Mobile Care team to see if they're able to check the order.
Let us know how you get on.
03-12-2020 04:49 PM
I can’t get through to anyone when I ring, I’ve already tried
04-12-2020 07:54 AM
I've sent you a private message to get some information from you, @Lucie12.
