I recently upgraded

[Lucie12]

I recently upgraded and I’m confused on how to send my old phone back, I thought I was meant to receive something to send it back in?

[Christopher_G]

Hi @Lucie12

Welcome to the community.

Did you choose the trade in option when selecting the price plan?

Chris

[Lucie12]

Yes I did 

[Christopher_G]

OK thanks @Lucie12

I'd recommend speaking to our Mobile Care team to see if they're able to check the order.

Let us know how you get on.

Chris

[Lucie12]

I can’t get through to anyone when I ring, I’ve already tried 

[Christopher_G]

I've sent you a private message to get some information from you, @Lucie12.

Chris