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I recently upgraded

Lucie12
Investigator
Investigator

I recently upgraded and I’m confused on how to send my old phone back, I thought I was meant to receive something to send it back in?

5 REPLIES 5
Christopher_G
EE Community Support Team

Hi @Lucie12

 

Welcome to the community.

 

Did you choose the trade in option when selecting the price plan?


Chris

Yes I did 

Christopher_G
EE Community Support Team

OK thanks @Lucie12


I'd recommend speaking to our Mobile Care team to see if they're able to check the order.

 

Let us know how you get on.

 

Chris

I can’t get through to anyone when I ring, I’ve already tried 

Christopher_G
EE Community Support Team

I've sent you a private message to get some information from you, @Lucie12.

 

Chris