I ordered an apple watch a couple of days ago. Can't get hold of anyone.

[carlcrossman]

I ordered an apple watch a couple of days ago, got the order confirmation and still not heard from them regarding delivery. Can't get hold of anyone, live chat must be on furlough and the phone just rings and rings????????????????

I thought they were despatched within a day! I should have bought elsewhere.

[BrendonH]

They are only dispatched next day if they have stock.

Have you called 150 from your mobile?

[carlcrossman]

Yes I have tried 150 it rings and rings..

When I ordered there was stock available, and there is still stock available when I check now..

[BrendonH]

That doesn't mean anything.

Keep on the phone on 150 they are busier than normal and have less staff working due to social distancing.

[carlcrossman]

It doesn't mean anything that they are advertising having stock when they actually don't???????? Are you ok?

[BrendonH]

Look at every single networks forums. Apple can't make enough due to not being able to source components due to this global pandemic.

You need to persist on waiting on the phone until it's your turn to be answered

[carlcrossman]

I'd rather just cancel my order.

[BrendonH]

Well to do that guess what. You need to call.

[Chris_B]

It says usually despatched within one day not that it will be dispatched within one day.

  That’s a big difference. 

[Leanne_T]

Hi @carlcrossman

Thanks for coming to the community.

Which Apple Watch did you order? could you let me know the colour and size?

We’re doing everything we can to help our customers and look after the wellbeing of our people during the Coronavirus outbreak. Our contact centres in the UK and Ireland are open to help keep you connected, but we have fewer people available to take your calls. 

Leanne.