@Bobz56: Where did you order it & how long ago did you receive it? If online or by phone you have a statutory 14-day cooling-off period from delivery to cancel it by phoning EE or emailing channel.returns@ee.co.uk. They will send you a return envelope for it. After the return has been processed you may re-order the one you want. If you ordered in-store you have no such "change-of-mind" return rights.
See Help cancelling a mobile phone contract within 14 days .
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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
