I did not receive my SIM card

[nivaskina4]

I placed an order on 23/11/20. It was dispatched the next day. But I’m still waiting for my SIM to be delivered. Where is it?

[Christopher_G]

Hi @nivaskina4

Welcome to the community.

Is your address showing correctly in your My EE account?

The SIM card should have been delivered within four working days.

Chris

[nivaskina4]

Hello,

Thank you for your reply! Yes, the address is correct.

Kind regards,
xxxxxxx xxxxxxxx

[mod edit: please do not post personal information on the public board. Thanks!]

[Christopher_G]

OK thanks @nivaskina4

It may be worth speaking to our Mobile Care team so that they can send you another one.

Chris