How long does it normally take to get a delivery date when upgrading?

[Becky_]

I ordered my upgrade on Monday 2nd and was told it would be dispatched within 24 hours if the device is in stock, it was in stock when I ordered but it's been 48 hours now and there's been no updates whatsoever. I'm just wondering if it's normal to be waiting this long for dispatch or if there's a problem with my order? 

[Christopher_G]

Hi @Becky_

Welcome to the community. 🙂

Which phone did you order? How did you order? Was it over the phone or website?

I'll do my best to get some information for you.

Chris

[Becky_]

Hi, I ordered the Google pixel 3a, just black. It was ordered on the website. 

Thank you. 

[Christopher_G]

OK, thanks @Becky_

Yeah, if you ordered next day delivery, you should have heard something by now. The website does say expected dispatch within 7 days at the moment, so it could be stock related.

Have you had your confirmation emails for the order?

Chris

[Becky_]

Yeah I received a confirmation email straight away that also says it was in stock and would be dispatched within 24 hours.

[Christopher_G]

It may be worth speaking to the Mobile Care team then, @Becky_

They have access to your account and will be able to personally check your order for you.

Let me know how you get on.

Chris