Hi there, I want to unlock my device

Yvesfabrice09
Visitor

‎12-03-2021 05:12 PM

I am new to EE and would like to unlock my iPhone 12 pro max, any idea please??

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3 REPLIES 3
BrendonH
Community Hero
Community Hero

‎12-03-2021 05:23 PM

You can't unlock your new contract phone from EE until you have had it for 6 months. This is in the T&Cs


BrendonH (Android Expert) Google Pixel 8 Pro Obsidian Black (Android 15)
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RacRa
Explorer
In response to BrendonH

‎17-03-2021 11:13 AM

This is a swap phone which I received yesterday I was told it would be ready for me to press "reset data"

If what you suggest is applicable I would have an usuable phone for six months

My contract ended 15/3/21 but as I was fully insured a new phone was sent and that is the one I'm trying to log on to but it says on screen my password is unchanged - I just dont know what password is required.  

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James_B
EE Community Manager
EE Community Manager
In response to RacRa

‎17-03-2021 11:52 AM

Hi @RacRa,

 

Welcome to the EE Community. 🙂

 

Are you trying to reset your Apple ID, rather than unlock your phone to use on another network?

 

James

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