The EE Community

Parental controls

Parental controls not working, I can't create groups also safe search is not working. I have tried multiple ways to add a device to a group but no joy. I tried making group first and message says can't save this group, I've tried must be 30 times, sp...

Gifting data not working?

Why am I suddenly unable to gift data to my daughter's phone? I've been doing it every month for several years.

digital home phone

just switched from a landline to the digital service and got two phones what i wish to know how do i get the plus sign when imputing a number

Google One Add-on not deactivated

Hello,I used to have a SIM only plan which included the Google One add-on and was activated successfully. I've since downgraded to a plan without any add-ons, however the Google One plan is still showing as active in my Google Account. I'm unable to ...

Why is ee website so crap

Whenever you visit any page on EE site it constantly does a redirect loop like it's checking the login. Then occasionally it goes through. I've worked on websites for 20 years and never seen anything like it 

Webchat

Hello, trying to access webchat in the app but it’s not working. Is there not a webchat online?Thanks. 

How do I set up Norton anti-virus without an EE phone

I've just moved my broadband to EE, having been years with BT.I was told I can have up to 15 devices protected by Norton but on moving through the set-up screens it only seems to give the option of completing set-up with two factor authentication wit...

Smart Wifi Disc

I work  from home and my company have supplied me with an ee smart wifi disc, but unfortunately this won't connect with my smart hub. I tried a (fairly old) ethernet cable and via the wps buttons both without success. Any thoughts as I do not want ae...

Help - in USA - have bought data bundle through EE but cannot make calls or send