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Free gift with receny upgrade

Sarahlouise91
Explorer

‎25-10-2020 08:22 AM

Hi I have recently upgraded and in my deal I was offered a free gift. I ordered online and received the phone but I am yet to select and receive my gift. Can you advice me on how to get this please? 

 

Many thanks

Sarah

0 Helpful
3 REPLIES 3
chistery
Brilliant Contributor
Brilliant Contributor

‎25-10-2020 08:23 AM

Hi @Sarahlouise91  Which phone/gift was it? Quite often you get a text about 14 days after the upgrade, but it depends on the deal.

0 Helpful
Sarahlouise91
Explorer
In response to chistery

‎25-10-2020 08:26 AM

Hi, thank you for the fast reply.

It was the Samsung galaxy s20 with the choice of a fitbit and xbox bundle if I can remember rightly. 

0 Helpful
chistery
Brilliant Contributor
Brilliant Contributor
In response to Sarahlouise91

‎25-10-2020 08:29 AM

Hi @Sarahlouise91 

 

Samsung gifts can often be found in the Samsung members app which should be pre-installed on your phone already.

 

I think it's this offer: https://www.samsung.com/uk/galaxys-preorder/

 

Any issues, let us know!

0 Helpful