Firmware upgrade

[MrAngree]

Anybody else had a Firmware upgrade  dated 5-12-20

EE Smarthub 

Firmware updated: 5-Dec-2020   Firmware version:v0.06.01.08190-EE

Previously =Downstream sync speed: 29.56Mbps  Actual download speed 25-26Mbps

After Firmware downgrade.

Downstream sync speed:  25.00Mbps                      Actual download speed 19/20Mbps

Where has my speed gone ...why have you stolen it EE.

[jennifersen]

Wow I see you did what the robot requested, in full.  Did EE ever bother to acknowledge?

[XRaySpeX]

Yes, 4 pages of complete guff produced by a robot itself , not at all what was requested! No help to man or beast for looking at OP's issue. LOL!

[MrAngree]

Not fixed its running at an embarrassing 15mbps at the moment

to be honest i might as well turn it off

EE broadband a bag of crap.Although i am quite enjoying doing 100,s of speed tests

and giving EE 1 star..............

[XRaySpeX]

@MrAngree : Well, you had your chance to have it looked at but you refused to cooperate. No wonder it hasn't improved when you cba'ed to allow us to investigate.

[mikeliuk]

Hi @MrAngree ,

Speaking as a person with five routers in the house, all of which have been the main house router in the past, if you suspect that new firmware has caused your router performance to degrade, the best way to prove this is by borrowing or buying an equally capable, or more capable, router and demonstrating that the line is able to support better performance.

The issue is then a case of who owns the faulty router. Where the service provider (e.g. in the case of Virgin Media) owns the router, the evidence will be sufficient to get a replacement. If the customer owns the router, it is more difficult.

Personally I don't think it's worthwhile to mess around with the only router available in the house because it could become bricked, and the evidence is just not as compelling with data from a single device (it's essentially the same as having a single data point even if you could downgrade the firmware). A capable router can usually be purchased for around GBP 50, and very good ones around GBP 200 (obviously go for one that is known-good with your service provider, with known-good configurations).

I understand your pain as I've been contracted with various providers giving very poor performance over a number of years and it was not nice. 🤓

[XRaySpeX]

There is absolutely no evidence. other than the OP's suspicion, that the issue lies with the router. It is more likely to be the state of the line & DLM, which I unsuccessfully tried to glean.

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@mikeliuk wrote:

If the customer owns the router, it is more difficult.

Not so with EE. They will offer to replace a router at the drop of a hat even when it is evident that there is nowt wrong with it & the issue lies elsewhere.

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[mikeliuk]

Hi @MrAngree ,

On the basis of the above, I would recommend you just try to ask for a replacement router on the basis that firmware provided by the service provider has apparently caused an issue. If the replacement performs the same, you can just return the replacement and there will be no loss to the service provider so it should be quite easy to persuade the service provider to send out a replacement, if only for debugging purposes. 😀

[MrAngree]

Mike

I don't know how this thread got started up again. this was from ages ago.

It wasn't the firmware upgrade that caused the problem but it was a coincidence that the

problem appeared at the same time as the firmware upgrade.

I have had two engineer visits since and two repairs that didn't last very long.

My problem is the crappy telephone wiring that supplies my house.

This would be the 3rd time i would let the open-each clowns have ago at fixing the problem. Its a stupid idea to try and run new technology with 70 year old cabling.

I was a mug to sign up to such dinosaur technology.

[mikeliuk]

Hi @MrAngree ,

My apologies, looking up the thread, I see it was @jennifersen who resurrected this thread.

I hit a similar problem in the past where I moved from cable to non-cable and the experience was awful. Definitely, new hardware and new technology is the way to go. From cable I've moved on to 4G mobile broadband and hope to move to 5G mobile broadband in the next year or two. Dinosaur technology and hardware is definitely not the way to go.

Glad you got things sorted. 😀