Community Activity

Billing/Plan Details on App

Hi thereWhere on the app can I see my current plan? I’ve looked everywhere and can’t find the details of how much I pay monthly, what offers/upgrades I’m eligible for, etc.I've been with EE for 20 years or so (since they were Orange), and am only now...

Brailsy by Visitor
  • 15 Views
  • 1 replies
  • 0 Helpful

Out of contract

Hi, The terms for my contract finished October 2024, I was on 12months £12 for 10gb (13.78 now with increases). I have just received a text saying as of August 21st I will be changing to a 30 day rolling contract, 25gb for £18, unless I click a link ...

Annette8 by Explorer
  • 29 Views
  • 5 replies
  • 0 Helpful

Connecting to both 5ghz & 2.4ghz

We have about 10 devices usually connected to our router, including a Bluesound powernode speaker set up. We're finding that when someone is on a video call the speakers and/or call cut out. I've checked the hub and it seems all the devices are conne...

minch326 by Explorer
  • 89 Views
  • 5 replies
  • 2 Helpful

TECHNOLOGY SECURITY IS WORSE THAN EVER

CAN SOMEONE TELL ME WHY ON MY PERSONAL EE ACCOUNT I HAVE JUST FOUND MY EX WIFES NAME AS A WELCOME ON THE COMMUNITY PAGE?  MY FRUSTRATION IS BEYOND WORDS...

maddy8 by Visitor
  • 6 Views
  • 0 replies
  • 0 Helpful

EE/BT Blocking access to mail.micloud19.com

Hi,  I have called in a few times to try and get this resolved, to no avail.I can not access my work emails (outlook) on my home computer with EE as a provider.  It gets immediately blocked and says to check the proxy and firewall settings.   The onl...

Gill98 by Investigator
  • 277 Views
  • 27 replies
  • 5 Helpful

Missed calls

My new iPhone 16 keeps sometimes keeps notifying me I have a missed call but it hasn’t rung - dnd silver mode etc isn’t on - sometime I don’t get text sound? 

Help me

Hi, I topped up my EE account, and I already have an active plan, but my mobile data is not working. Can you help me?I have an active pack that is valid for a half month, but I can’t access the internet. Could I check if my line is suspended or block...

Sacchii by Visitor
  • 19 Views
  • 1 replies
  • 0 Helpful

Resolved! Transfer PAYG credit to a plan

I've just topped up a new PAYG SIM with £10 of credit, but realised I should have set it up on a £10pm plan instead (i want to use it in an old mobile wifi dongle for data only. How can I use my credit against the plan?

RobF1972 by Explorer
  • 45 Views
  • 4 replies
  • 5 Helpful

Cannot speak to anyone

What is going on? I urgently need to speak to someone and I am massively frustrated. I am convinced I have been hung up on when being connected. This has happened 3 times in the last hour. I would give up only this is an urgent matter. Now the record...

ogshead by Explorer
  • 25 Views
  • 3 replies
  • 1 Helpful