Community Activity
Billing/Plan Details on App
Hi thereWhere on the app can I see my current plan? I’ve looked everywhere and can’t find the details of how much I pay monthly, what offers/upgrades I’m eligible for, etc.I've been with EE for 20 years or so (since they were Orange), and am only now...
Out of contract
Hi, The terms for my contract finished October 2024, I was on 12months £12 for 10gb (13.78 now with increases). I have just received a text saying as of August 21st I will be changing to a 30 day rolling contract, 25gb for £18, unless I click a link ...
Connecting to both 5ghz & 2.4ghz
We have about 10 devices usually connected to our router, including a Bluesound powernode speaker set up. We're finding that when someone is on a video call the speakers and/or call cut out. I've checked the hub and it seems all the devices are conne...
TECHNOLOGY SECURITY IS WORSE THAN EVER
CAN SOMEONE TELL ME WHY ON MY PERSONAL EE ACCOUNT I HAVE JUST FOUND MY EX WIFES NAME AS A WELCOME ON THE COMMUNITY PAGE? MY FRUSTRATION IS BEYOND WORDS...
Cannot log into my EE account
when I log into my EE account I receive the message " We're unable to retrieve your account details right now".
EE/BT Blocking access to mail.micloud19.com
Hi, I have called in a few times to try and get this resolved, to no avail.I can not access my work emails (outlook) on my home computer with EE as a provider. It gets immediately blocked and says to check the proxy and firewall settings. The onl...
Missed calls
My new iPhone 16 keeps sometimes keeps notifying me I have a missed call but it hasn’t rung - dnd silver mode etc isn’t on - sometime I don’t get text sound?
Help me
Hi, I topped up my EE account, and I already have an active plan, but my mobile data is not working. Can you help me?I have an active pack that is valid for a half month, but I can’t access the internet. Could I check if my line is suspended or block...
Resolved! Transfer PAYG credit to a plan
I've just topped up a new PAYG SIM with £10 of credit, but realised I should have set it up on a £10pm plan instead (i want to use it in an old mobile wifi dongle for data only. How can I use my credit against the plan?
Cannot speak to anyone
What is going on? I urgently need to speak to someone and I am massively frustrated. I am convinced I have been hung up on when being connected. This has happened 3 times in the last hour. I would give up only this is an urgent matter. Now the record...