Error 28 messages

Issa01
Explorer

‎01-01-2021 03:05 PM

Hi, I just tried to send few messages and all of them have not been sent due to error 28. I checked the message centre number as suggested but still getting error 28. I restarted the phone but with no luck. The messages are short and to UK numbers. I on a monthly plan with unlimited txt and data. My phone is huaiwei. 

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3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎01-01-2021 04:28 PM

Hi @Issa01 

 

Are you in the UK?

 

Someone else had this same problem on Huawei but they were on PAYG. Have you checked your phone for updates? 

 

I would also check EE Network Status Checker.

 

Thanks

 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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Issa01
Explorer
In response to Northerner

‎02-01-2021 11:49 PM

Hi

Thank you for your reply!

I am in the UK. The phone is updated and the Network Status Checker shows that everything is OK with the network in this area. 🤔

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bristolian
EE Community Star
EE Community Star
In response to Issa01

‎03-01-2021 12:12 AM

I have seen this error a few times, can you make & receive calls ok?

 

Have you tried restarting your phone?

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