Err_connection_reset

Booblover69
Explorer

‎11-11-2020 06:57 PM

Internet will not work on my huawei tablet and keeps coming up with the message Err_connection_reset

many help to resolve this would be brilliant 

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7 REPLIES 7
XRaySpeX
EE Community Star
EE Community Star

‎11-11-2020 11:14 PM

Does tablet have SIM or is it running off your home BB?

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Booblover69
Explorer
In response to XRaySpeX

‎12-11-2020 06:03 AM

Has we sim

Sent from my iPhone
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Jon_K
Former EE Employee
In response to Booblover69

‎12-11-2020 09:03 AM

Hi @Booblover69.

 

Welcome to the community.

 

Is your tablet connected to WiFi when this happens, or 4G?

 

Have you tried restarting it?

 

Jon

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Booblover69
Explorer
In response to Jon_K

‎12-11-2020 09:45 AM

Connected to 4G, reset it, restarted it, literally tried everything

Sent from my iPhone
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Jon_K
Former EE Employee
In response to Booblover69

‎12-11-2020 10:03 AM

Thanks @Booblover69.

 

Was it a full factory reset that you did?

 

Do you have any other EE devices that you use?

 

Jon

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Booblover69
Explorer
In response to Jon_K

‎12-11-2020 12:12 PM

I cant do a full factory reset as it’s our work tablet and has our work apps on it

Sent from my iPhone
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Jon_K
Former EE Employee
In response to Booblover69

‎12-11-2020 12:42 PM

Are these apps not possible to get back after a reset, @Booblover69?

 

Do you have any other EE devices that are working for the internet?

 

Jon

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