Ee voucher

bubitaa
Contributor
Contributor

Hello there! I need your help. I moved to Bulgaria but still using my tmobile. I use ee top up vouchers so I can use internet over here, but the problem this time is, that it does not work. I tried three g, four g, two g nothing seem to work and not sure what can I do. i restarted the phone, it is an iphone as well but still no internet. roaming is on.

Please help

12 REPLIES 12
XRaySpeX
EE Community Star
EE Community Star

No, but there is a 25p per call number for PAYG users in my sig. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

If you meant this number +44 800 079 8586, I tried it, but there is no anyone to talk to, I tried different options. I tried to ring 150 but it wont let me do it.

So basically I can not speak to anyone from T-Mobile for real and I don't know how to resolve the problem. Cause I paid money for something which is supposed to work in the EU. 

Jon_K
Former EE Employee

Hi @bubitaa.

 

What happens when you try to call 150? Do you get an automated message?

 

Jon