Easter weekend deliveries

[Katie1804]

I purchased my upgrade on Saturday 11th.  I understand there will be delays in delivery due to the bank holiday.  I know DPD will let me know but with your 1 day dispatch, what would be your estimated day of delivery?

[Northerner]

Hi @Katie1804 

Have you checked EE order tracker?

https://myaccount.ee.co.uk/orderdetails

Thanks

[Katie1804]

Hi

I have put in my tracking details and it just says it can't show my the order details right now.

Thanks

[Katie1804 · Accepted solution]

I rang and it turns out that the order hadn't gone through and the phone was out of stock.  All sorted now.

[Katie_B]

Thanks for coming back and letting us know @Katie1804. 

Have a great day, 

Katie 🙂

[Debssmyth]

I ordered a new phone on Saturday 11th as my phone broke. I did not get confirmation email so no order number. Was told phone be delivered tomorrow. I am NHS worker so my phone is needed.

could I get email to confirm delivery and even a time

thanks

[Katie_B]

Good Afternoon @Debssmyth. 

Thanks for coming to the community. 

We don't hold any account information here on the community. 

Please give us a call so our mobile care team can look into this further for you. 

You can get in touch by calling 150 from a EE handset or 0800 079 8586 from any landline or provider. 

Katie 🙂