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Early upgrade

Shelbyorbis9
Visitor

‎17-09-2021 10:27 PM

Hi Can anyone help me please, I paid to early upgrade my phone about 3 o clock today and I still haven’t had an email and my EE is not showing any record of this at all but the money went out of my account and I definitely did this through EE I went through my app & on my bank statement it does say EE limited but it’s pending. Has this happend to anyone else? Thanks in advance! 🙂 

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎17-09-2021 10:30 PM

If it's pending it hasn't yet been taken.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Robinsonboy1
Established Contributor
Established Contributor

‎17-09-2021 10:37 PM

Hi - I completed mine on the phone today with EE, I have not had confirmation, although just spoken to someone on chat who gave me and order number but the tracking doesn't work. I was told it will update in due course.

0 Helpful