Early upgrade

Gemma555
Explorer

‎07-06-2020 09:46 AM

I have paid for an early upgrade and placed an order for an iPhone which stated it was in stock. The following day I received an email stating the phone wasn't in stock but the upgrade fee has still been taken out of my bank. My account is in credit for the upgrade amount but it won't let me order a different phone without having to pay the fee again.

0 Helpful
3 REPLIES 3
Katie_B
EE Community Support Team

‎07-06-2020 10:58 AM

Good Morning @Gemma555. 

 

Thanks for coming to the community. 

 

The fee which has been taken should be refunded to your account. 

 

If you give us a call, our upgrades team may be able to help process your new order. 

 

Katie 🙂

0 Helpful
Gemma555
Explorer
In response to Katie_B

‎07-06-2020 11:01 AM

Thank you, what number should I call?

0 Helpful
Katie_B
EE Community Support Team
In response to Gemma555

‎07-06-2020 11:22 AM

Hello @Gemma555. 

 

Please call 150 from a EE handset or 0800 079 8586 from any landline or provider. 

 

Katie 🙂

0 Helpful