Recently, they have changed what their pay as you go pack bundles.
previously, you could select the amount you wish to top up (£10, £20, £30 etc), you would then get 2 options. A more data focused top up or a more talk focused top up.
so for instance, for £10 you could chose something like (don’t quote me)
data focused pack -
8 GB
300 mins
unlimited texts
or a talk focused pack
4 gb
1000 mins
unlimited texts.
they now only offer one package for each amount. So you can’t chose on Wether or not to have more data with less minutes (vice versa). They state that if you change to the new pack, you will lose ALL your free boost forever, you can never switch back to the old pack, if you chose the new pack, you can only have 6 boosts per number (so you could only ever earn a maximum of 3gb in free boosts.
I topped up early hours of the morning and wanted to restart my current pack but it was not giving me that option on the automated line. It strictly said, if you switch to the new pack, you can’t go back and you’ll lose all your free boosts. So I specifically waited until they opened at 9, explained that I wanted to restart my current pack and that I definitely did not want to be on the new pack. He did the complete opposite and switched me to the new pack and now I’ve lost my guaranteed 10gb free boost every month. They are being **bleep**holes. I told them to listen to the call and they have absolutely **bleep**ed up. They are refusing me to help telling me I couldn’t switch back. Absolutely livid.
look at the following picture and tell me how you perceive what it’s telling you. It’s a screenshot of my EE app on my phone with regards to allowances.
https://ibb.co/n6pCpgz
