I recently went through an order on the EE site, got to the payment page, put in my payment details, waited until a 'continue' button appeared, clicked it, and just got sent back to the home page. I assumed nothing had gone through, so went through the whole process again, this time successfully, got an order number, confirmations, and ultimately was sent my phone and have a contract that is perfectly fine and happy.
Much to my chagrin, two days later, I received an email saying a credit check had been performed and failed, so my order was cancelled. I discovered that this was actually from the original attempt at the purchase, so didn't affect my existing contract, but now due to this error, I have two hard searches on my credit file from EE (have verified this).
Has this ever happened to anyone? I have filed a complaint with EE already to have it resolved, but does anyone know if EE will be able to remove the erroneous search from the credit agencies' records, or will I also have to file a dispute with the credit agencies themselves (and if so, does anyone have any advice?)
Thanks!
