Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

EE 4g Wi-fi mini mobile (black & yellow) freezes

JB1983
Investigator
Investigator

‎25-12-2020 09:38 PM

Hi,

 

I purchased a 4g EE mini mobile Wi-fi for my Nan to use with an Amazon for Christmas so we can see her and she can see us through tiers and lockdowns but around 17 minutes every time we drop in it freezes and we have to wait a minute before we can reconnect but then it does it again. 

my Nan doesn’t have anything connected and she has 27.4gb of 30 left . 

Is there anything I have to do to stop it freezing or is there an alternative?

 

Thanks 

0 Helpful
4 REPLIES 4
XRaySpeX
EE Community Star
EE Community Star

‎25-12-2020 09:44 PM

Is it plugged into a USB source?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
JB1983
Investigator
Investigator
In response to XRaySpeX

‎26-12-2020 09:25 AM

No it’s plugged in to the mains and is right next to the Amazon Show.

 

when we first set it up it was a little way away and the Show was very glitchy.

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to JB1983

‎26-12-2020 12:29 PM

Dunno which router that is. The 4GEE WiFi Mini is not mains powered. Post an image of it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
JB1983
Investigator
Investigator
In response to XRaySpeX

‎26-12-2020 01:13 PM

Sorry, it has a usb cable but I have connected it to a plug and use the main power to power it as my Nan doesn’t have a computer, laptop or anything that you can plug usb part of the cable into.

0 Helpful