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E sim and upgrading

andrewbond28
Explorer

‎17-03-2021 08:45 AM

Hi, I am currently using an E SIM and I'm due an upgrade. Would I have to use the physical SIM EE is going to send to me and then request an E Sim again and will I not be able to use my phone until I put the new SIM in?

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎17-03-2021 10:01 AM

@andrewbond28   Yes.   but you’ll need to have your number migrated to the sim when you get it.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Leanne_T
EE Community Support Team
In response to Chris_B

‎17-03-2021 11:27 AM

Hi @andrewbond28

 

Thanks for coming to the community. 

 

Please see our What is an eSIM? Help page, for more information 🙂

 

Thanks. 

 

Leanne.

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