Dpd

ChloeD3
Investigator
Investigator

‎22-11-2020 11:46 AM

My parcel got delivered to a pick up point however I've not been able to pick it up and I'm getting charged for the device I've not got. Is there a way to return it. It was delivered on the 5th nov

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎22-11-2020 12:25 PM

@ChloeD3   You only have a 14 day cooling of period you now past that.  You need to pick up the device as this is now yours.   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
ChloeD3
Investigator
Investigator
In response to Chris_B

‎22-11-2020 12:31 PM

I've had an email from dpd asking that the sender (ee) needs to rasie an investigation as it's not longer at the pick up point but they aren't sure where it is.

0 Helpful
Christopher_G
EE Community Support Team
In response to ChloeD3

‎22-11-2020 02:46 PM

Hi @ChloeD3

 

I'd recommend speaking to our Mobile Care team as soon as possible so that they can look into this.

 

Let us know how you get on.


Chris

0 Helpful